Shipping policy

Last Updated: 19 February 2026

Thank you for shopping with Delightly (https://delightly.in). Below are the details regarding our shipping process.

1. Order Processing Time

  • Orders are processed within 1 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During high-demand periods, processing times may be slightly extended.

Once your order is shipped, you will receive a tracking link via email or SMS.

2. Delivery Timeline

Estimated delivery time:

  • Metro Cities: 3–4 business days

  • Other Locations: 3–5 business days

  • Remote areas may require additional time.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) are displayed at checkout.

  • Free shipping may be offered during promotions or on eligible orders.

Shipping fees are non-refundable once the order has been dispatched.

4. Order Tracking

After dispatch, you will receive tracking details via email or SMS.
You can monitor your shipment directly through the courier partner’s website.

If you do not receive tracking details within 4 business days of placing your order, please contact us.

5. Incorrect Address

Please ensure your shipping address is accurate at checkout.

Delightly is not responsible for:

  • Orders delivered to incorrect addresses provided by the customer

  • Failed delivery attempts due to incomplete details

Reshipping charges may apply in such cases.

6. Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally occur.

If your order appears delayed beyond the expected delivery window, please contact us and we will investigate with the courier partner.

In rare cases of confirmed lost shipments, we will offer a replacement or refund.

7. Partial Deliveries

If your order contains multiple items, they may be shipped separately depending on availability.

8. Contact Us

For any shipping-related questions, please reach out:

📧 Email: help.delightly@gmail.com
🌐 Contact Page: https://delightly.in/pages/contact